Effective Date: [Insert Date]
Business Name: [Your Plumbing Business Name]
Location: Kisumu City, Kenya
By accessing and using our services or this website, you agree to the following Terms and Conditions. These terms govern your relationship with us as a customer, visitor, or client of our plumbing services.
1. Services Offered
We provide plumbing services including but not limited to:
- Residential and commercial plumbing
- Emergency plumbing (24/7)
- Leak detection and pipe repair
- Bathroom and kitchen renovations
- Water tank installations and drain cleaning
All services are delivered by trained, licensed professionals to the best of our ability.
2. Booking & Appointments
Appointments can be booked via phone, email, or our website. By booking, you agree to provide accurate contact and location details. We reserve the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., weather, technician availability).
3. Pricing & Payments
- Pricing is based on service type, scope of work, and materials required.
- Emergency services may attract higher charges.
- All charges will be disclosed upfront or after inspection and must be agreed upon before work begins.
- Payment is due immediately after service delivery unless otherwise arranged.
Accepted payment methods include: Cash, M-Pesa, Bank Transfer, or Cheque.
4. Cancellations & Rescheduling
If you need to cancel or reschedule a booking, please notify us at least 4 hours in advance. Failure to do so may result in a cancellation fee.
5. Warranties & Liability
- We offer a limited workmanship warranty on selected services (duration will vary by job).
- Warranty does not cover misuse, natural wear and tear, or third-party interference.
- We are not liable for damages caused by pre-existing issues, customer-provided materials, or force majeure events.
6. Emergency Services
Our 24/7 emergency plumbing service is subject to technician availability. Response times may vary based on your location and call volume.
7. Customer Responsibilities
You agree to:
- Provide clear and safe access to the service area
- Disclose any relevant property issues before work begins
- Follow safety instructions issued by our technicians
8. Use of Website
When using our website, you agree not to:
- Engage in unauthorized use, copying, or distribution of content
- Submit false information via contact forms
- Attempt to breach website security or harm our systems
9. Intellectual Property
All content, logos, and materials on our website are the intellectual property of [Your Business Name] and may not be used without written consent.
10. Governing Law
These terms are governed by the laws of Kenya. Any disputes arising from service provision shall be handled in Kisumu jurisdiction.
11. Contact Information
For questions regarding these Terms & Conditions, reach us at:
📞 Phone: [Your Number]
📧 Email: [Your Email Address]
📍 Office Location: Kisumu City, Kenya