Effective Date: 23rd January 2025
At Aroma Bliss Rollers, we aim to provide high-quality aromatherapy rollerball sets and excellent customer service. If you’re not completely satisfied with your purchase, this Refunds and Returns Policy outlines how we handle returns, exchanges, and refunds in a fair and transparent way.
1. Eligibility for Returns
To be eligible for a return:
- The product must be unused, in its original condition, and in its original packaging.
- The return request must be initiated within 14 days of receiving your order.
- Products that are opened, used, or damaged after delivery are not eligible for a return, unless they are faulty or defective upon arrival.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used aromatherapy rollerball sets.
- Products purchased during clearance or final sale promotions.
3. How to Initiate a Return
To request a return, follow these steps:
- Contact Customer Support: Email us at daviesydesigner@gmail.com with the following information:
- Your order number.
- The reason for the return.
- Photos of the product (if it’s damaged, faulty, or defective).
- Wait for Approval: Once we receive your request, we’ll review it and respond within 2-3 business days. If approved, we will provide return instructions, including the return address.
- Ship the Product:
- Pack the product securely in its original packaging to avoid damage during shipping.
- You are responsible for shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
4. Refunds
- Processing Refunds:
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund within 5 business days.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Deductions:
- Original shipping fees are non-refundable, except for returns due to a defective or incorrect product.
- If your return is rejected (e.g., product not in original condition), we may return the product to you at your expense.
- Delayed Refunds:
- If you haven’t received your refund after 10 business days, check with your bank or payment provider. If the issue persists, contact us at daviesydesigner@gmail.com for assistance.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at daviesydesigner@gmail.com with your order details and photos of the defective product. Approved exchanges will be processed within 5-7 business days.
6. Costs Involved
- Customer-Initiated Returns: You are responsible for the return shipping costs unless the product is faulty or incorrect.
- Defective or Incorrect Products: If we sent you a defective or incorrect product, we will cover the cost of return shipping and send you a replacement at no extra cost.
7. Return Timeframes
- Return Request Period: 14 days from the delivery date.
- Inspection and Approval Time: 5 business days from receipt of the returned product.
- Refund Time: 7-10 business days after approval of the return.
8. Damaged or Defective Items
If your product arrives damaged or defective:
- Email us at daviesydesigner@gmail.com within 48 hours of delivery with:
- A detailed description of the issue.
- Photos of the damaged or defective product and packaging.
- Once verified, we’ll either issue a refund or send a replacement at no additional cost.
9. Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
- Email: daviesydesigner@gmail.com
- Address: P.O Box 4030, Nairobi, Kenya
We’re here to help resolve any issues as quickly and smoothly as possible.
Thank you for shopping at AromaBlissRollers.com! We value your trust and strive to ensure your satisfaction with every purchase.