Effective Date: [Insert Date]
At [Your Business Name], we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, request services, or contact us in any capacity.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, physical address (when you request a service or fill out a contact form).
- Service Details: Location of service, description of plumbing issues, and any related service history.
- Usage Data: IP address, browser type, pages visited, time spent on pages (collected via cookies and analytics tools).
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and service requests
- Schedule and deliver plumbing services
- Improve our website and customer experience
- Send updates, service reminders, or promotions (only with your consent)
- Maintain internal records for legal and operational purposes
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may only share it with:
- Trusted service partners (e.g., licensed technicians) involved in your job
- Legal authorities if required to comply with applicable laws or regulations
4. Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. While no online system is 100% secure, we take all reasonable precautions to protect your data.
5. Cookies
Our website may use cookies to enhance user experience and collect anonymous traffic data. You can disable cookies through your browser settings at any time.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time for marketing communications
To exercise any of these rights, contact us at:
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
[Your Business Name]
📍 Kisumu City, Kenya
📧 [Your Email Address]
📞 [Your Phone Number]